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Store Policies

Shipping and Handling

Shipping is usually via UPS ground (continental US only). Shipping and handling charges include insurance and applicable surcharges (i.e. fuel surcharge). Charges for a single decoy ordered/shipped are as follows:

  • Standard sized decoys – $17.00
  • Small decoys (Teal, Ruddy, &Bufflehead) – $15.00
  • Stick-ups – $15.00
  • Goose and Loon decoys – $60.00

If delivery other than by UPS ground is desired, if item is being shipped outside of the continental U.S., or you intend to purchase multiple decoys to be shipped to the same address please notify us prior to ordering for applicable charges.

Privacy

We respect and are committed to protect your privacy. Your personal information will be used by Kawonu Crafts Ltd. only as it relates to your business with our company and information will not be sold.. Your payment will be processed through PayPal and you will be protected by their privacy and security policies.

Satisfaction/Returns

Since each Kawonu Crafts Ltd. decoy and stick-up is handcrafted there may be some slight variations in overall size, head placement, feather detailing and finishing from items pictured on our Store pages. However our customer’s satisfaction with our products is very important to us.

If you are not satisfied with your purchase we will gladly make a refund. Items must be returned to us within 14 calendar days of your receipt of the item, must be in new condition, and must be returned in the original packaging.

Initial shipping charges are not refundable and all return shipping costs will be paid by the customer. Items must be returned via a service that provides tracking and sufficient insurance to cover loss. If an item is being returned notify us with the return shipping information including tracking number.

Production Time/Special Orders

We strive to have finished inventory on hand for the products shown on our web site. Nevertheless, due to demand and availability of raw materials, the actual inventory needed to fill a specific order may require some decoys to be crafted subsequent to the receipt of an order.

Because of the unique hand crafted process followed, production time will vary and may take three to five weeks. If this should be the case you will be notified. Decoys sold through our site are primarily finished as drakes and in a standard "swimming" pose (i.e., with head held up and looking straight, to the left, or to the right). However, as listed on our “Store” pages, a hen and/or different drake poses (i.e., alert, feeding, preening, etc.) are available for selected species. Such models are considered special orders.

Upon receipt of a special order we will contact you to clarify your order, and you will be kept informed as to the progress of your decoy.

Special order decoys may require six to eight weeks to complete.